About shipping and delivery, please see the following page.

Shipping & Delivery >

Yes! We currently ship to the USA and Europe. Please check back as we continue to add countries.

About returns, please see the following page.

Returns & Exchanges >

We accept Visa, Mastercard, American Express and JCB credit cards. We also accept PayPal, Google Pay, Apple Pay, and Shop pay.

When you place an order, an order confirmation e-mail is automatically sent to your registered e-mail address.

If you do not receive this e-mail, the possible causes are as follows.

1. Your registered email address is incorrect.
2. The e-mail is not being received due to spam mail settings, etc. / The e-mail is being sorted into the spam or promotion folder.

If you think you may have registered your e-mail address incorrectly, please contact us at info@muugi.jp.

You can create a customer account and save your payment and shipping details for faster checkouts in the future.

Orders from outside Japan may be subject to import duties and taxes when the shipment reaches your destination. Unfortunately, import duties and taxes are determined by the customs authority in the destination country, and we have no control over these charges and cannot predict their amount.

Import duties and taxes are the responsibility of the recipient of the order.
These import duties and taxes are not included in our prices and will be collected by FedEx, EMS or customs agents upon delivery. (FedEx usually sends an invoice a few days after delivery.) If you have any questions regarding import duties and taxes in your country, please contact your local customs office for more information before placing your order.

Please refer to the size chart and images of models of various body types wearing multiple sizes on the following pages to help you choose your size.

Size & Fitting Guide >

If you have any questions, please feel free to email us at info@muugi.jp. We are happy to guide you!

MUUGI products can be washed in your home washing machine. Please see the following page for details.

How to Wash and Care >

With the exception of a few products, the products currently being offered will continue to be sold as standard items. If you would like to be notified when they are restocked, please contact us at info@muugi.jp. We will notify you by e-mail when the product is restocked.

If the name of the purchaser and the name of the recipient are different, the item will be considered a gift and the amount on the invoice will be removed. We will also include the sender's name on the itemized invoice. If you would like us to do otherwise, please contact us at info@muugi.jp.

We are sorry, but we do not offer gift wrapping.

Our products (*except for the following items) are shipped in a MUUGI cloth bag or non-woven bag.

(*Various panties/briefs, silk shorts, and merino wool high waist shorts come with a transparent zipper bag instead of a cloth bag).

If you do not receive email, the possible causes are as follows.

1. Your registered email address is incorrect.

2. The e-mail is not being received due to spam mail settings, etc. / The e-mail is being sorted into the spam or promotion folder.

If you think you may have registered your e-mail address incorrectly, please contact us at info@muugi.jp.

The products are available at Season Style Labo on the 4th floor of the Nihombashi Takashimaya Main Bldg, Tokyo, Japan. Please see this article for more details about the products in stock.

About our products at Nihombashi Takashimaya >

We also hold pop-up stores on an irregular basis, and will keep you posted on our website and Instagram.