FAQ – MUUGI

When you place an order, an order confirmation e-mail is automatically sent to your registered e-mail address.

If you do not receive this e-mail, the possible causes are as follows.

1. Your registered email address is incorrect.

2. The e-mail is not being received due to spam mail settings, etc. / The e-mail is being sorted into the spam or promotion folder.

If you think you may have registered your e-mail address incorrectly, please contact us at info@muugi.jp.

Orders from outside Japan may be subject to import duties and taxes when the shipment reaches your destination. Unfortunately, import duties and taxes are determined by the customs authority in the destination country, and we have no control over these charges and cannot predict their amount.

Import duties and taxes are the responsibility of the recipient of the order.
These import duties and taxes are not included in our prices and will be collected by FedEx, EMS or customs agents upon delivery. (FedEx usually sends an invoice a few days after delivery.) If you have any questions regarding import duties and taxes in your country, please contact your local customs office for more information before placing your order.

If you do not receive email, the possible causes are as follows.

1. Your registered email address is incorrect.

2. The e-mail is not being received due to spam mail settings, etc. / The e-mail is being sorted into the spam or promotion folder.

If you think you may have registered your e-mail address incorrectly, please contact us at info@muugi.jp.

The products are available at Season Style Labo on the 4th floor of the Nihombashi Takashimaya Main Bldg, Tokyo, Japan. Please see this article for more details about the products in stock.
About our products at Nihombashi Takashimaya >

We also hold pop-up stores on an irregular basis, and will keep you posted on our website and Instagram.

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