Shipping & Delivery
All orders are usually shipped within 2 business days (excluding Saturdays, Sundays and Japanese holidays).
All of our products are shipped from Japan. Due to current disruptions in the global logistics network, delivery may take longer than usual.
International Shipping Costs
14€ for express shipping via FedEx or EMS
15$ for express shipping via FedEx or EMS
Orders from outside Japan may be subject to import duties and taxes when the shipment reaches your destination. Unfortunately, import duties and taxes are determined by the customs authority in the destination country, and we have no control over these charges and cannot predict their amount.
Import duties and taxes are the responsibility of the recipient of the order.
These import duties and taxes are not included in our prices and will be collected by FedEx, EMS or customs agents upon delivery. (FedEx usually sends an invoice a few days/weeks after delivery.) If you have any questions regarding import duties and taxes in your country, please contact your local customs office for more information before placing your order.
Packages may be held at the local sorting facility until customs are paid. Customs fees may be applied after the package is received.
We are not responsible for refunds if:
- Packages are refused due to duties and taxes.
- Packages are not received by the recipient.
- Packages can not clear customs because of restrictions.
- Items that are missing because they are confiscated by Customs.
- Inaccurate or incomplete shipping address.
Please note that in all cases the customer is responsible for paying any duties, fees and taxes required by customs in your country. If the customer refuses to pay these taxes, the package will be returned to us. We will then refund you the amount of your order after deducting the delivery charges at the actual rate charged to us by the carrier, the cost of returning the package to us, and any re-importation duties in Japan. Please note that return charges are much more expensive than delivery charges.